Location: Hilton Garden Inn, Emirates Old Trafford Cricket Ground, Manchester, M16 0PX

Salary: Competitive

Employment Type: Full-Time - 40 hours per week

About Us

The Hilton Garden Inn at Emirates Old Trafford (the Home of Lancashire Cricket) is a unique hotel positioned in a world class thriving multi-purpose venue that hosts a multitude of large-scale and high-profile events, from international cricket to sell-out concerts.

The hotel, with its 250 bedrooms (including 125 pitch-facing rooms), restaurant (breakfast and dinner) and bar is located within the Emirates Old Trafford venue sitting alongside our award-winning conference & events facilities integrating seamlessly with the stadium and all the events that it hosts. 

As a venue, Emirates Old Trafford has played host to some of cricket’s most iconic moments since 1864 and is now an award-winning world-class venue that has undergone a transformational redevelopment over the last decade.

The Opportunity

As a key member of our hotel team, you’ll play an important role in delivering a seamless experience for our guests, ensuring every reservation is managed efficiently and accurately. Working in a fast-paced, guest-focused environment, you’ll help maximise room revenue, support the smooth running of hotel operations and contribute to exceptional customer service.

We’re looking for someone who is highly organised, detail-oriented and confident in communicating with guests and colleagues. With a proactive approach and a passion for hospitality, you’ll have the opportunity to make a real impact on the guest experience while being part of a supportive and dynamic team at one of Manchester’s most unique hotel locations.

What You’ll Be Doing

As our Reservations Coordinator your responsibilities will include, but by no means be limited to:

• Inventory Management for all group business, allocations, and transient bookings using OnQ Rate & Inventory. 
• Manage FIT contracts and ensure their allocations are managed according to business demands.
• Manage the various travel agent extranets to ensure hotel information is up to date and verify reservation accuracy.
• Quality Control – Ensure reservations are booked correctly and that packages are attached accordingly.
• Confidently deal with general enquiries made by walk-ins and telephone enquiries, ensuring the enquiry is dealt with by the appropriate department/person.
• Answer all direct calls that come through the switchboard politely and in a professional manner.
• Be a Champion for upselling and lead Hilton Honors enrolments

What You’ll Bring

To be successful in this role, ideally we would like you to have:

• Reservations experience from either a professional, customer service or hotel background.
• Knowledge of hotel property management systems.
• Good organization and administration skills with a high level of IT skill.
• Ability to work under pressure.
• Commitment to delivering a high level of customer service with a positive attitude and exceptional communication skills.
• Ability to work outside of office hours as and when required within the Events season.
• Display a commitment to undertake necessary training required for all reception positions across the Hotel.

What We Offer

At Lancashire Cricket, we take pride in our people and are committed to creating a supportive, inclusive and rewarding workplace. Our benefits package is designed to support wellbeing, flexibility, and development at every stage of your career.

Wellbeing & security

• Enhanced pension scheme
• Life assurance scheme
• Health Cash Plan covering everyday healthcare costs (including optical and dental)
• Confidential on-site counsellor

Work-life balance

• Enhanced annual leave, increasing with length of service
• Annual leave purchasing scheme
• Flexible working arrangements, including hybrid working and TOIL (where role requirements allow)

Family & life moments

• Enhanced maternity, adoption and paternity pay
• Additional paid leave including birthday leave, grandparent leave, pet adoption leave, and moving house leave

Development & community

• One paid volunteer day each year
• Up to five personal development days annually
• Career break opportunities (subject to eligibility)

Being part of Lancashire Cricket

• Two Lancashire Cricket Club memberships
• Staff discounts across on-site retail, the Club shop, Caffè Nero and Hilton Garden Inn
• Regular team events and colleague recognition awards

Safeguarding Statement

Lancashire Cricket Club is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We expect all colleagues to share this commitment and to support a culture where safeguarding is everyone’s responsibility. Lancashire Cricket proudly agrees to, and abides by, the ECB Safe Hands Policy.

For roles involving regulated activity or contact with children, young people, or adults at risk, Lancashire Cricket operates safer recruitment processes. This includes the requirement to complete the appropriate level of ECB DBS clearance before employment can commence, if this role is classified as a regulated activity.

Equal Opportunities

We look forward to hearing from you if you have skills that support our future vision. Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity. We welcome applications from all ages and backgrounds.

It is a priority for Lancashire Cricket to ensure our Club appropriately reflects the communities we serve across the North-West. In line with Sport England Guidance, we welcome applications from individuals with the appropriate skills and experience that can contribute to improving diversity of representation and thinking across the Club.