Location: Emirates Old Trafford, Manchester, M16 0PX

Salary: Competitive

Employment Type: Full-Time, Permanent

About Us

Lancashire Cricket was formed in 1864 and is one of eighteen first-class counties within the domestic structure of England and Wales. Driven by our values, we are here to win, inspire play and make memories with the vision of being the best place to enjoy cricket in the world.

Emirates Old Trafford, home of Lancashire Cricket, is an award-winning world-class stadium and venue. It is recognised as one of the UK’s most prestigious venues for sport, business, leisure and entertainment with a capacity of up to 50,000 people for concerts; 26,000 for international cricket matches; meetings and events spaces for up to 2,000 delegates; a four-star hotel with 250 rooms; and an on-site Caffè Nero. It’s a unique place to build a career where no two days are ever the same!

The Opportunity

To support the C&E sales team by responding to all in-coming enquiries to the Conference and Events department, writing proposals, meeting clients and converting bookings ensuring the highest level of customer service at all times. During the latter half of the year, a focus on Christmas bookings will be required in order to deliver the annual sales target for both shared and private festive parties. Some admin and pro-active sales activity may need to be conducted and possibly supporting the coordination team if needed.

What You’ll Be Doing

• Respond quickly to all incoming sales enquiries, preparing proposals and arranging show-rounds to convert bookings, with a focus on key seasonal sales.
• Manage the full sales process including contracts, deposit invoices, credit checks and payment follow-up.
• Promote the venue proactively to new and existing clients to drive revenue and repeat business.
• Support delivery of the sales strategy, including upselling and sector-specific outbound sales activity.
• Generate and pass new leads to Business Development, Hospitality and Commercial teams.
• Build strong client relationships, follow up post-event and identify future sales opportunities.
• Deliver excellent customer service throughout the event journey, including meeting clients on event days and resolving complaints professionally.
• Maintain accurate event administration, contracts, databases and booking systems.
• Provide weekly and monthly sales reports, forecasts, conversion data and market insights.
• Support the wider team through meetings, networking events and operational assistance at major events when required.

What You’ll Bring

Working in the Conference & Events team, candidates must have at least two years’ experience of dealing with sales in the Event Industry. You must be able to demonstrate that you are pro-active, sales focused with exceptional standards of customer care.

• Passion for Sales
• Strong negotiation skills
• Good communicator – verbal and written
• Reactive and proactive with the confidence to call prospective clients, agents and other venues
• Excellent administration skills, strong attention to detail and the ability to prioritise workload to meet strict deadlines
• Ability to deliver high standards of customer service
• Flexible in approach
• Ability to work under pressure
• IT literate with strong working knowledge of Microsoft packages, particularly Word and Excel. A working knowledge of Delphi FDC would be very useful

Flexibility in hours and days of work all year, particularly during the cricket and concert season

What We Offer

At Lancashire Cricket, we take pride in our people and are committed to creating a supportive, inclusive and rewarding workplace. Our benefits package is designed to support wellbeing, flexibility, and development at every stage of your career.

Wellbeing & security

• Enhanced pension scheme
• Life assurance scheme
• Health Cash Plan covering everyday healthcare costs (including optical and dental)
• Confidential on-site counsellor

Work-life balance

• Enhanced annual leave, increasing with length of service
• Annual leave purchasing scheme
• Flexible working arrangements, including hybrid working and TOIL (where role requirements allow)

Family & life moments

• Enhanced maternity, adoption and paternity pay
• Additional paid leave including birthday leave, grandparent leave, pet adoption leave, and moving house leave

Development & community

• One paid volunteer day each year
• Up to five personal development days annually
• Career break opportunities (subject to eligibility)

Being part of Lancashire Cricket

• Two Lancashire Cricket Club memberships
• Staff discounts across on-site retail, the Club shop, Caffè Nero and Hilton Garden Inn
• Regular team events and colleague recognition awards

Safeguarding Statement

Lancashire Cricket Club is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We expect all colleagues to share this commitment and to support a culture where safeguarding is everyone’s responsibility. Lancashire Cricket proudly agrees to, and abides by, the ECB Safe Hands Policy.

For roles involving regulated activity or contact with children, young people, or adults at risk, Lancashire Cricket operates safer recruitment processes. This includes the requirement to complete the appropriate level of ECB DBS clearance before employment can commence, if this role is classified as a regulated activity.

Equal Opportunities

We look forward to hearing from you if you have skills that support our future vision. Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity. We welcome applications from all ages and backgrounds.

It is a priority for Lancashire Cricket to ensure our Club appropriately reflects the communities we serve across the North-West. In line with Sport England Guidance, we welcome applications from individuals with the appropriate skills and experience that can contribute to improving diversity of representation and thinking across the Club.