Location: Manchester, Greater Manchester, United Kingdom

Salary: Competitive

Position: Casual

About Us

The Hilton Garden Inn, with its 250 bedrooms, restaurant (breakfast and dinner) and bar, is a unique hotel positioned in Emirates Old Trafford (the home of Lancashire Cricket); a world class thriving multi-purpose venue that hosts a multitude of large-scale and high-profile events, from international cricket to sell-out concerts. The hotel integrates seamlessly with the stadium and sits alongside our award-winning conference & events facilities.

Job Purpose  

As a Food & Beverage Assistant you will be at the forefront of our guest experience, ensuring that the service all our guests receive in our bar and restaurant is second to none. It is therefore essential that you pride yourself on delivering unrivalled customer service and giving every guest the same “Lancashire welcome”.

This role is perfect to run along-side any other commitments you may have, as we have shifts from 5am to 1am, 7 days a week. You will be able to dial up or dial down your shift frequencies at your own pleasure.

Role Specification

As our Food & Beverage Assistant your responsibilities will include, but by no means be limited to:

• Welcoming all our guests
• Providing service in the restaurant and at the bar (including making cocktails subject to receiving the relevant training)
• Taking and delivering customer orders
• Preparing, maintaining and tidying the restaurant and bar area
• Setting up tables prior to service
• Cash handling
• Consistently delivering high-levels of customer service
• Ensuring the cleanliness of work areas
• Upselling and striving to meet latest departmental targets

Qualifications / Experience

• The ability to work flexibly as hours of work will include breakfast and evening shifts. Full flexibility is required from 6am until 1am including weekends due to a range of shift patterns.
• Experience of waiting and bar service, ideally gained in a restaurant environment. Previous hotel experience would be ideal, but is not essential.
• You will need to be 18 years old or older to serve behind the bar.
• A positive attitude and a proactive approach
• Warm personality
• Attentive with excellent grooming standards
• A willingness to undertake training

Benefits

• Holiday allowance increasing with service
• 2 x standard Lancashire Cricket season memberships
• Social events throughout the year
• Fitness classes, table tennis club and yoga
• Basic contributory pension scheme with option to join enhanced pension scheme, including life assurance, after 3 months service
• Optional health cash plan scheme
• Discounts at the Lancashire Cricket Official Store, Trafford Cricket Centre, Hilton Garden Inn Emirates Old Trafford, Caffè Nero and with the Club’s partners
• Free parking
• Opportunity for hybrid working (by agreement)

If you are a proactive and detail-oriented individual with a passion for hospitality and sports, we would love to hear from you. Apply now to join our team at Lancashire Cricket Club!

We look forward to hearing from you if you have skills that support our future vision. Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity.

We welcome applications from all ages and backgrounds and are looking for candidates who can contribute diversity of representation and thinking to Lancashire Cricket.