Conference and Events Coordinator (Maternity Cover)

Location: Manchester, Greater Manchester, United Kingdom

Salary: Competitive

Position: Full-Time, Maternity Cover

About Us:

We are Lancashire Cricket Club, a prestigious sports and leisure organisation based in Manchester. We are currently seeking a talented Conference and Events Coordinator to join our dynamic team on a Maternity cover basis. 

Job Purpose:

To co-ordinate all event details and to produce a function sheet that reflects customer requirements accurately and on time. Contributing to the annual sales target by encouraging repeat business and constantly seeking opportunities to up-sell to clients

Responsibilities:

• Coordinate all event details, produce function sheets, manage client timings, menus, special diets, signage, and liaise with suppliers to exceed client expectations.

• Support the sales team with show-rounds, post-event follow-ups, feedback analysis, and account management to drive repeat business and up-selling.

• Promote facilities to new and existing clients, generate leads, and assist with business development through networking events, exhibitions, and FAM trips.

• Deliver exceptional guest service, including meeting and greeting clients and handling complaints professionally.

• Manage internal and client meetings, ensuring effective communication across all relevant departments.

• Cover Operations Managers when required and provide operational support at stadium-wide events during the season.

• Maintain accurate administration in booking systems (Delphi.fdc, Secutix), event paperwork, Health & Safety documentation, and invoicing.

• Implement the sales strategy set by the Head of Conference, Event, and Hotel Sales, focusing on repeat business and cross-selling opportunities.

• Support marketing and partnerships by notifying of key events, facilitating photography, testimonials, and high-profile opportunities.

• Take ownership of personal diary, lieu time, and ensure office/phone coverage while supporting the wider Event Coordination team as needed.

Qualifications:

• Excellent administration skills, strong attention to detail and the ability to prioritize workload to be able to meet strict deadlines and coordinate multiple events of varying sizes
• Ability to deliver high standards of customer service • Good Communicator - i.e. verbal and written
• Flexible in approach
• Ability to work under pressure
• IT Literate with strong working knowledge of Microsoft packages, particularly in word and Excel. A working knowledge of Delphi would be very useful.
• Flexibility in hours and days of work all year but particularly during the cricket/concert season
• Sales experience
• Strong Negotiation skills
• Re-active and Pro-active with confidence to call prospective clients, agents and other venues

Benefits:

• Enhanced Pension and Life Assurance
• Health Cash Plan
• Enhanced Annual Leave
• 2 x Lancashire Cricket Club Memberships
• On-site retail and hotel discounts
• Free parking
• Cycle to Work Scheme
• Plus many more!

If you are passionate about events, have a keen eye for detail, and thrive in a fast-paced environment, we would love to hear from you. Apply now to join our team and play a key role in creating unforgettable experiences for our guests and clients.